Curateur public du Québec privacy policy

This policy explains how we collect, use, and protect the confidentiality of personal information gathered through our digital services. It states your rights with respect to this personal information and the way in which you can exercise them.

Our commitment to you

The Curateur public du Québec undertakes to protect your personal information. Personal information is collected, used, and/or communicated in accordance with applicable laws. These laws include, but are not limited to, the Act respecting Access to documents held by public bodies and the Protection of personal information and the Public Curator Act .

Why do we collect your personal information?

We collect your personal information in order to:

Confirm your identity each time we deal with you;
Access the information needed to process your request;
Ensure our digital services are working properly and improve your browsing experience.

What information is involved and how is it collected?

Personal information is information about you that directly or indirectly identifies you.

Information collected during use of digital services

Depending on the digital service, we ask you to provide various information so we can confirm your identity and provide you with the requested service. This includes identity information such as your telephone number, address, etc.

Moreover, to send court documents online, we require legal information, such as the court file number, date of the proceeding, etc.

The information you enter in the forms or the documents you send may be varied in nature and may contain personal information about you or other people.

Browsing information

When you consult one of our digital services, for example, the Public register of representation measures , the page for sending legal proceedings online , or our online forms to contact us , file a complaint or subscribe to the Curateur public’s newsletter , we automatically collect information from your browser, including:

IP address;
Date and time of your visit;
Pages visited.

We use this information to better understand how our site is used and to improve it, without identifying the users.

Cookies

We use cookies to improve our digital services. They remain on your device even after you end your browsing session.

We use Google Analytics, a web analysis service that provides basic statistics and analytical tools. The information automatically sent between computers using cookies cannot be used to identify you personally.

For more information about the information that Google collects and how it is used, consult Google’s Privacy & Terms page.

Who has access to your personal information?

Only authorized employees may access your personal information. The Curateur public ensures that these employees are authorized to access this information and, furthermore, that the information is necessary for them to perform their duties.

Who might be sent your personal information?

The communication of your personal information by the Curateur public du Québec is strictly regulated and occurs only in cases authorized by law. Your information may be shared with:

Other government bodies, both federal and provincial;
Other Québec government departments and agencies;
Public authorities or law enforcement agencies;
Service providers authorized within the scope of our mission.

Our service providers have an obligation of confidentiality. Their use of personal information is governed by the applicable legislation and specific contractual provisions.

You have control over your personal information

We systematically ask for your consent, in order to respect your rights. We inform you of your rights and the rules we have put in place to protect them (through this policy). The information you provide may be used only for the purposes for which it was collected, unless you consent to another use or as permitted by law.

You can configure your browser to block cookies , but this may affect your browsing experience.

Using our digital services is voluntary. If you opt against sending us your personal information online, you may contact us instead by phone, fax, mail or in person, where applicable. You can find our contact details on Québec.ca.

Your rights concerning your personal information

You have the right to:

Update or correct your personal information;
Obtain a copy of your personal information;
Authorize a representative to access your personal information.

If you want to access your personal information, you can make a request to do so. Note that access to your personal information is subject to legal restrictions. If access cannot be granted, you will receive a written notice explaining the reasons for the refusal.

If you notice any errors or omissions in your personal information, you have the right to ask for it to be corrected. If your request to have your information corrected is refused, we will provide a written explanation.

For any request to correct, access or delete your personal information, contact our person in charge of access to information and the protection of personal information. You will find their contact information on our website, in the Access to information section.

If you believe that your personal information has been handled inappropriately, or that the law was not respected, you can file a complaint.

You will find the contact information for the Complaints Office in the Complaints and reports section of our website.

How do we protect your personal information?

We use modern security features to protect your personal information, such as:

Technological security measures: employee monitoring technology, access management system, passwords, data encryption, and secure communication methods.
Physical security measures: surveillance cameras, access cards, and locked filing cabinets.
Administrative security measures: policies, guidelines, identification and authentication procedures, and regular employee training and awareness campaigns.

Contact information

If you have any questions about our privacy policy, you can contact us in one of the following ways:

Mail:

Curateur public du Québec
500, rue Sherbrooke Ouest, bureau 1832
Montréal (Québec) H3A 0J2

Effective date

This policy entered into effect on 13‑03‑2024.